Business Complaint Letter :: Business Complaint Letters Email Credit Cards

1234 Orange Street Smallville, OH 01234 July 1, 2005 Mr. Steve Smith National Manager, Customer Service En Corporation Cool Building, Suite 222 111 Fountain Drive Upbeat, NH 98765 RE: EnCorp Credit Card: 111 222 333 4 555XX I had been an EnCorp Visa holder for the past twelve years. Prior to that, I was a Rose card-holder for more than 22 years. I appear to review that when EnCorp dominated/purchased out Rose nine years back, the switch of organizations and Mastercards was dealt with easily and flawlessly. I wish the equivalent was the situation eleven years after the fact when EnCorp as of late moved its charge card activities to NHBank. I knew about the looming changeover to NHBank two or three months before it occurred. I had gotten a notification via the post office of the arranged change, and it had been talked about at my nearby EnCorp station when I paid for my gas (with my EnCorp charge card). More than once, I asked, and was guaranteed that I would get another charge card via the post office before the April first cutoff time. Tragically, that didn't occur. April first traveled every which way, without accepting a substitution card, or even an application for another one. Obviously, I'm the one in particular that didn't get a substitution card. In the wake of understanding that I was without a gas Mastercard, following 27 years with one, I called a few your 1-800 numbers and I was prompted that I would need to re-apply for a charge card with EnCorp by means of the NHBank. I mentioned an application and one was sent. It gives off an impression of being a similar sort of utilization that somebody rounds out in the wake of strolling in off the road. The way that I had been a charge card holder with EnCorp (and its forerunner Rose before that) for exactly 25 years altogether, didn't appear to make a difference to you, or your companions at the NHBank. It is difficult to accept that organizations are as yet working together along these lines in the year 2005. Have you (or your partners at NHBank) ever known about MVC (Most Valuable Customer)? Just in the event that you aren't acquainted with this methodology, the MVC is the client that you as of now have (for example me). Typically, these are the clients you would prefer not to lose and make an effort not to lose. All things considered, research has uncovered that it will cost you six fold the amount of to locate another client as it does to keep a current one (I.

We should embrace nihilism for growth Free Essays

Agnostic PERSPECTIVE â€Å"Nihilism is the conviction that all qualities are unjustifiable and that nothing can be known or imparted. It is regularly connected with outrageous cynicism and an extreme wariness that denounces presence. A genuine skeptic would have faith in nothing, have no loyalties and no reason other than, maybe, a motivation to destroy† (http://www. We will compose a custom article test on We should grasp agnosticism for development or on the other hand any comparative theme just for you Request Now iep.utm.edu/n/nihilism.htm). In a skeptic viewpoint, there are no convictions in authoritative opinion, religion and other socially developed standards and gauges. Agnostics question the arrangement of all around cleared a path of reasoning and that there is nothing genuine in this world. SOCIAL CONSTRUCTION â€Å"Social builds are systematized substance or ancient rarities in a social framework, designed or developed by members in a specific culture or society that exist since individuals consent to act as though it exist, or consent to adhere to certain traditional guidelines, or carry on as though such understanding or rules existed† (wikipedia.org). Social builds are made elements in which individuals or gatherings of individuals saw them to be valid. Social builds are seen real factors that are placed into a show to be transformed into social convictions. A few instances of social builds are religion, ethical quality, sexuality, class and some more. These social develops assume a significant job in people’s day by day lives. Social develops turned into an indispensable piece of people’s day by day lives. These became unavoidable real factors of their reality. Essentially, how individuals act depend on social developments. Social developments direct the regular day to day existences of individuals. Social builds decide how individuals will act and what their example of activities is. These social develops are the apparent rightness of activities in a specific given circumstance. In this manner, people’s lives are controlled and move by social builds. Social develops advance and changes as time cruise by. It relies upon the extravagance of thought of people. The psyches of people are extremely rich and brimming with potential outcomes. Individuals have the ability of developing one arrangement of thought into another. A specific social develop isn't changeless and won't keep going forever on the grounds that it just relies upon the individuals who were the ones who built them. Social builds are dynamic on the grounds that the brains of individuals are likewise unique. What the vast majority are encountering now may simply turn into a background marked by tomorrow. THE WORLD AS A REALM OF MEANING AND CAN BE DISCLOSED BY NIHILISM For Heidegger, he saw the world as a domain of implications and potential outcomes. These conceivable outcomes are for Da-sein to find and the implications are for Da-sein to absorb. This world for Heidegger is the place the Da-sein is arranged and part of the facticities given to the Da-sein. This world is for the Da-sein to find and comprehend. The world offers importance to the presence of man and man is to debilitate these implications or conceivable outcomes. Subsequently, the world is the place the Da-sein collaborates and for him to acclimatize. This word â€Å"aletheia† depicts the world for Heidegger. â€Å"Aletheia† implies disclosure and covering which comprises the world’s disclosedness to man. The world is the domain of implications for man that man is consistently in steady digestion. Regardless of whether it uncovers itself to man, it likewise covers something to man and that the undertaking of man to acclimatize and comprehend is an endless assignment and that Heidegger called man as â€Å"always previously understanding the world†. The word â€Å"always† implies the boundlessness of understanding that man is undertaking to uncover the world, the ceaseless errand of connection and comprehension. Man as Da-sein is the very nature and capacity of man as a being who is tossed into this world. â€Å"Da† implies there and â€Å"sein† implies being. Da-sein is receptiveness to the world and the preparation of man to deplete and absorb. Da-sein is the there of being of man, the exceptionally tossed ness of man into a specific setting. To see a greater amount of man as Da-sein, we will handle on the succeeding parts the elements of being a Da-sein. As per the incomparable Heidegger, attunement is man’s disposition or perspective in which influences his impression of the real world. He saw man as consistently in the temperament and is consistently prepared to get reality. Man as being tossed into this world, attunement is as of now installed in his being. This attunement as effectively inserted in the being of man braces man to comprehend. Given the facticity of Da-sein as being-in-a-world, he is consistently in the temperament to hold onto reality or to be aware of the real world and in this manner establishing man’s receptiveness to the world. Da-sein as the there of being is constantly arranged on the planet in this manner, a worldly being. This arranged ness of man gives him plentiful chance to relate with the world and to satisfy his very nature as a comprehension being who is as of now sensitive to do as such. Man gets cognizant by righteousness of association, which is the very procedure of comprehension for Heidegger. To connect with the world is to debilitate its prospects, to acclimatize its importance. Through cooperation, man gets aware of the real world, gets aware of significance. The truth is now in the domain of implications, which comprises the world, and it is just for man that he can be aware of and that is by temperance of connecting with the world. To address creed and religion and other social builds can be an instrument for better comprehension of the real world. As examined, Heidegger accentuated that man can gradually uncover the truth of creatures by connecting with the world which is the universe of importance and potential outcomes. The world has its own importance. The agnostic view in its appropriate use, for example, not absolutely for pulverization yet of finding reality behind the world, it can open man’s eye to the genuine significance of this world. Man as Da-sein in being a skeptic can have the option to show up at a superior truth with respect to the world. The world despite everything has a great deal to give in man’s comprehension of it that is the reason authoritative opinions and standards of today should be addressed in light of the fact that it is still not in its supreme state. Agnosticism AS A TOOL TO A BETTER UNDERSTANING OF REALITY Man’s life is loaded with socially developed standards and convictions that are the ones directing what he should do and act. There is religion that directs ethical quality and there is government that directs who are adversaries and not, for example, who are fear based oppressors and not psychological militants. A general public is included numerous thoughts and points of view that fights to pick up syndication. Man is placed in the focal point of differentiating sees. With the introduction of skepticism, there came a chance to show up in a fact wherein wrong doctrine and convictions can be eradicated and supplanted with better ones. Agnosticism can give great impacts if not put in its outrageous nature of pulverization. Addressing convictions and authoritative opinion is a sound procedure to attempt. Through addressing, man can gradually uncover to himself the genuine pith of his reality. Addressing must likewise not be entwined with obliteration since it very well may be a genuinely extraordinary methods for improvement and better understanding. â€Å"I would like to carry some adjust and lucidity to various real factors that appear to draw in a lot of misconception: [1] the intense issues of viciousness in Islam [including late Muslim violence]; [2] the hatred that numerous Muslims have of brutality; [stereotypes of Islam and Muslims as intrinsically violent]; and [4] the bigger setting of savagery in our reality [not simply the Muslim world], quite a bit of which is woven into the texture of our general public so that we may not view it as our own violence† (Hussain, 2006). The false impressions, for example, looking as a Muslim to be fierce can be rectified by the skeptic point of view. Individuals can show up to a specific truth that not all Muslims are brutal and generalizing can be eradicated. Agnosticism AS A TOOL TO END CHAOS AND VIOLENCE IN THIS WORLD The riotous world is realized by the distinctions in convictions and standards and even in the acts of various religions. These are results of social developments. With various convictions and standards and with the commitment to such convictions and standards, it brings disarray and even to viciousness. Individuals appear to force their own convictions to others which additionally have their own allowance of faith based expectations. By forcing one’s convictions, it makes a climate of rivalry that gives strains and disorder to this world. Skepticism can be a device to end all turmoil and discover harmony in this world. Individuals, in there alternate points of view, can take a gander at the shared conviction of their various convictions. To scrutinize their own convictions is a solid procedure and in any event, contrasting their own convictions with others is additionally a sound procedure. This is a demonstration of agnosticism. Individuals won't decimate their standards and convictions yet rather, creating it to be better allowance of faith based expectations and standards. One model can be found in the domain of religion where we can see contrasts yet taking a gander at its more noteworthy truth, there are substantially more likenesses that can be utilized in showing up to a superior conviction, a conviction that can be bannered by all individuals from various settings. Indeed, even the distinction of science and religion, if agnostic viewpoint can be utilized in an appropriate method of arguments and addressing, individuals may show up at a specific truth that science and religion has its shared opinion and that one won't be a restriction of the other. End The world is a domain of significance and conceivable outcomes and is plague with socially developed convictions and standards. With the introduction of agnosticism, which is a point of view that a large portion of a period credited to demolition, the world may discover better comprehension in its grasp. By the technique for addressing which is a sound procedure, individuals can show up to better comprehension of the real world and the

Jackson, Jesse Louis

Jackson, Jesse Louis Jackson, Jesse Louis, 1941â€", African-American political leader, clergyman, and civil-rights activist, b. Greenville, S.C. Raised in poverty, he attended the Chicago Theological Seminary (1963â€"65) and was ordained a Baptist minister in 1968. Active in the civil-rights movement, he became a close associate of Martin Luther King , Jr. He served as executive director (1966â€"71) of Operation Breadbasket, a program of the Southern Christian Leadership Conference (SCLC) that addressed the economic problems of African Americans in northern cities. In 1971 he founded Operation PUSH (People United to Save Humanity), an organization to combat racism. Since 1986 he has been president of the National Rainbow Coalition, an independent political organization aimed at uniting disparate groupsâ€"racial minorities, the poor, peace activists, and environmentalists. In 1984 and 1988, Jackson, an effective public speaker, campaigned for the Democratic nomination for president, becoming the first African American to contend seriously for that office. He was elected (1990) as a nonvoting member of the Senate from the District of Columbia and has campaigned for its statehood. He has written Legal Lynching (1996), an attack on capital punishment . See biography by M. Frady (1996); studies by A. L. Reed, Jr. (1986), E. O. Coulton (1989), A. D. Hertzke (1993), and K. L. Stanford (1997). The Columbia Electronic Encyclopedia, 6th ed. Copyright © 2012, Columbia University Press. All rights reserved. See more Encyclopedia articles on: U.S. History: Biographies

White People Have Been The Superior Race Essay - 1288 Words

White people have been the superior race since the very beginning of America. Throughout history white people have owned and ruled almost everything about American culture. Although white people are still the majority and have most of the wealth in America, there is one thing they do not own, the n-word. This one word has caused controversy and conflicts between races in society. The essay â€Å"Why Do They Get to Use the N-word But I Can’t† talks about the issue of who can say this word and why are only certain races and social groups allowed to say it. What is the problem with the n-word in the first place? This word has a racist history starting during the 17th century when it was used to insult slaves (Asim, 2007, as cited in McClure, 2015). The writer states that no matter what race, the word is a powerful symbol of the history of anti-black oppression in the United States. In the essay, the author explains that some people believe that the use of the word in rap m usic has stripped it away of its original racist meaning, but others say that the term should be forbidden. Reading the essay, it shows a lot of proof of the inconsistency between the usage and meaning behind the n-word in society. For example, rappers would use the word in their lyrics referring the term to themselves and their friends, but hateful people would use the term to yell at others or write it out as threats. The way the term is used and who decides to use it determines how people will interpret theShow MoreRelatedThe Effects Of Racism On Society s Perception On Culture And Race880 Words   |  4 PagesRace has always been one of the greatest issues throughout the world. How people categorize themselves based on their physical appearance, and choose which characteristics are preferable in society, really emphasizes racism. Ethnocentrism is what distorts society’s perception on which physical characteristics are preferable and better for society. Using one’s own culture to evaluate and judge the practices and ideas of others is what ignites racism. The biggest issue with racism is the evaluationRead MoreEssay on Racism and The Latino Community1382 Words   |  6 PagesIn this world we are constantly being categorized by our race and ethnicity, and for many people it’s hard to look beyond that. Even though in the past many stood up for equality and to stop racism and discrimination, it still occurs. In this nation of freedom and equality, there are still many people who believe that their race is superior to others. These beliefs are the ones that destroy our nation and affect the lives of many. The people affected are not limited by their age group, sex, socialRead MoreTony Morrison s Tar Baby And White Teeth1590 Words   |  7 PagesHow are race and ethnicity represented in Tar Baby and White Teeth? In what ways do the narratives challenge binary oppositions of centre/margin? Theories of race and ethnicity have never been a high priority in society, and this is reflected through many narratives across the world and throughout time. Majority of narratives focus mainly on centralising the â€Å"whites† or Anglo’s as the focal point of each story, causing a distinguished imbalance or hierarchy, between the â€Å"whites† or Anglo’s andRead MoreA Brief Note On Social Construction Of Race Essay1378 Words   |  6 PagesSocial Construction of Race One of the social reforms that are argued to have been achieved by the contemporary society is acknowledged that all people within the society are equal irrespective of some socio-cultural differences such as race. The view that all persons are equal is ingrained in the society and supported by an array of a legal framework. One of the supporting legal frameworks is the United Nations Declaration of Human Rights, which asserts that all persons must be treated with equalityRead MoreThe Segregation Of Chicago s Segregation Essay1448 Words   |  6 Pagesdifferent people and things to learn or experience; however, it is a city of segregation, and it has been that way for a long time. Even though it may not be quite visible today, it still happening thorough our city. However, what is so special about ethnicity that people have to hate on each other? Is it because we all are born with different backgrounds or is it because we are raised to hate others? In the history of Chicago’s segregation, we learn about how the whites are seen as the superior beingsRead MoreSocial Construction Of Race And Gender1529 Words   |  7 PagesConstruction of Race and Gender, Patriarchy and Prejudice and Discrimination in the Society Social construct may be defined as the social mechanism or a category which has been created by the society. It may either be a perception which is created by an individual or an idea which is constructed as a result of the culture. The present society has created a large number of constructs which are not good. In this paper, the discussion will be done on the social construction of race and gender andRead MoreWhite Supremacy Is Influencing The Young People Of Today988 Words   |  4 PagesHave you ever wondered if White Supremacy is influencing the young people of today the wrong thing? Why should White Supremacy in America be abolished? Over more than 200 years, White Supremacy has made an authority on the nation’s history, often through the federal and state laws, and it continues to be a visual element in the American society. White Supremacy was created during the 19th century, during the removal of the Native American tribes in the east of Mississippi to landRead MoreHow Did Jews Become White Folks?933 Words   |  4 PagesSince the start of time, there has been individuals in society that have been discriminated against based on their religion, culture, race, and sexual orientation. The article â€Å"How Did Jews Become White Folks?† by Karen B. Brodkin highlighted the struggles that European immigrants, Jews, and African American faced in the United States pre and post World War two. Brodkin focused in on the idea of â€Å"whiteness† in America, and how the word has evolved overtime to include a variety of ethnicities. SinceRead MoreWhite Privilege : An Integral Part Of America s Declaration Of Independence Essay1414 Words   |  6 Pages White Privilege Our country was founded on the notion that â€Å"all men are created equal,† while this concept is an integral part of America’s Declaration of Independence, the fundamental idea has never genuinely been practiced. Our country established a white supremacy culture in its founding days, and has accepted the concept since. White supremacy is the belief that white people are superior to those of all other races. Although there have been valiant efforts, the inequality of the races has neverRead MoreWilliam Apess, A Christian Of Indian Heritage947 Words   |  4 Pagesfor the White Man† where he gives solid points on why racial discrimination is a sin and is against God’s will. Throughout the entire text, Apess lists reason after reason on why what the white people have done is a sin, then proceeds to judge them based on their skin color and amount of crimes they’ve committed as stated in the Bible. The most important strand Apess uses in his writing includes words like respectable, integrity, candid, gentlemen, ladies to describe the innocent white people

The Death Of The Black American From Miami Garden Essay

Treyvon Martin was a 17-year old Black American from Miami Garden FL, where he resided with his mother. In February 2012 Treyvon was visiting his father in Sanford FL when he was fatally shot in self-defense by 28-year old George Zimmerman. The evening on February 26, 2012 Martin went to a nearby convenient store in and purchased a bag of candy and a drink. While walking back from the store through the neighborhood of The Retreat at Twin Lakes in Sandford, A member of the community watch saw him and called the Sanford police stating Martin looked suspicious. Zimmerman, ignoring the plea of the 911 dispatcher to remain in his SUV got out anyway and approached Martin, resulting in an altercation where Martin was fatally shot. Reports from the officer at the scene say that Zimmerman sustained injuries of the nose and the back of his head. Zimmerman claiming self-defense was not charged for the murder at the time. Many outpours from American Citizens called for justice. After a petition created by Martins parent’s calling for justice of their teenage son surpassing 1.3 million signatures charges still were not filed on Zimmerman. Finally, April 11, 2012 Zimmerman was charged with second-degree murder. On July 13, 2013 Zimmerman was found not guilty of the fatal shooting of the Florida teen. This is one of many heart-breaking examples of the civil injustice that Black Americans all over the country are a victim to. Thus, creating a desperate plea for a change. ForShow MoreRelatedJim Crow Essay1310 Words   |  6 Pages From 1877 throughout 1950 Jim Crow Laws have played a disturbing role in the lives of African American people. Although Jim Crow Laws were dismantled in the 1950’s, its legacy continues to discriminate against African Americans and as a result, movements that fight against hate continue to surface. The purpose of Jim Crow laws was to separate black and white people from even the slightest bit of contact. In the early 1800’s white people believed blacks only existed to be put to workRead MoreArgumentive Essay On Racism870 Words   |  4 Pagesindependence in 1776. In fact north carolina along with georgia, south carolina, virginia , maryland and delaware were one of the first to discover that cotton and tobacco so they needed slaves to do the work. They were being racism and felt that black african people should be the ones doing the hard work by picking cotton and tobacco out the field. This idea is caused more racism when humans began owning humans as property (slaves). They would say the reason why they needed slaves or to own humansRead MoreI Can t Breathe ( Barghi )1318 Words   |  6 PagesOn February 26, 2012, a 17 year-old Black teenager was shot to death in Florida. His name was Trayvon Martin and he was shot when returning from a store. He was a junior at Dr, Michael M. Krop High School and lived with his mother and older brother in Miami Gardens, Florida. His last words were â€Å"What are you following me for?†(Barghi). On July 17, 2014, an elderly Black man was choked to death in New York. His name was Eric Garner and he was harassed for the acquisition of selling single cigarettesRead MoreBob Marley : A Great Talent1739 Words   |  7 PagesworldØÅ' Born in the village St. Anne North Jamaica. It was the father of Bob Marley is Captain Norval Marley, an officer in the British Navy and He married a beautiful black Jamaican girl called Cedella Booker at the age of nineteen years . marriage his father from his mother Jamaican le d to his dismissal from the army .Upon the death of his father in 1955 was Bob Marley At the age of ten . Bob Marley has a great talent, he writes his own words and be composed and sung with Aloylers band. And the secretRead MoreIt Or Pulp Fiction?1734 Words   |  7 PagesFact or pulp fiction? For more than a decade, people have said that the brothers from the Motor City had forged an alliance with the Mexican Cartels. Further, there are accusations that they were â€Å"Kingpins.† How many kingpins exist at any given time? If the brothers from the Motor City were Kingpins, then who is Larry Hoover (Larry Vacuum), Christopher Dudus Coke (Chris the Soft Drink) Craig Race Car (Racecar Driver), Toree D. Sims (Sim Card), David â€Å"Super Dave† Warren (Super Bowl), JerryRead More Police Brutality Essay1359 Words   |  6 Pagesatrocity, two white Detroit police officers bludgeoned Malice Green to death with their flashlights tearing off part of his scalp. Three yea rs later, five foot five inch-one hundred forty five pound Johnny Gammage was pulled over while driving through a predominantly white Pittsburgh suburb, only to be choked and beaten to death after allegedly attacking five white police officers. In 1997, a New York City police officer rammed a stick from a toilet plunger six inches into the rectum of Abner Louima rupturingRead MorePersuasive Essay On Police Brutality1471 Words   |  6 Pagesthough the kid was cuffed. A year after the Rodney King massacre occurred, two white under cover Detroit police officers beat Malice Green to death with their flashlights ripping off part of his scalp. Three years later, 5’5ft 145lb Johnny Gammage was pulled over while driving through a mostly white Pittsburgh neighborhood, and was choked and beaten to death apparently after attacking five white police officers. In 1997, a New York City police officer shoved a stick six inches into the rectum of aRead MoreThe Origins of the Rastafarian Mo vement Essay example1568 Words   |  7 PagesOrigins of the Rastafarian Movement Rastafarianism is a fascinating world religion that began in the 1930s in Jamaica. This movement was set forth to make the black population not to feel oppressed to the whites. In this movement the culture of a Rastafarian spread, but what the people outside of this culture enjoyed the most from a Rastafarian is reggae. This brought about many singers, but the main one was Bob Marley. Rastafarianism is a politico - religious movement that developed in JamaicaRead MorePolice Brutality By Charles Shaw1777 Words   |  8 PagesBrutality Abstract In the 1970’s the American government used the SWAT team in an estimate, few hundred times a year, however, in the recent days, there has been over 40,000 military style raids a year. Looking at the statistics from the National Counter Terrorism Department released in 2011, the number of private US citizens who were killed by terrorists in that year were 17. From a film by Charles Shaw, it is documented that at least 500 innocent Americans lose their lives to police brutality.Read MoreThe Black Lives Matter Movement2077 Words   |  9 Pagesâ€Å"Beneath armor of skin and bone and mind most of our colors are amazingly the same.† This quote was written by an American born author and world resound poet Aberjhani. Such a quote can be diversified over the entire world, holding relevance in respect to any society even in in Canada. Racism has been a problem for hundreds of years stemming from slavery in the 19th century to segregation in the 20th and even though racism is not as publically displayed as it has been in the past, it is

Enron Accounting Scandal - 1927 Words

ENRON ACCOUNTING SCANDAL The Scandal In the history of accounting, Enron scandal means more than just a legend of accounting managements. It exceeds every other accountings deceit, because the need to secrete its real economic situation was not just a matter of hiding failures borne out of unsuccessful business protrusions. In our summary of the ten major accounting scandals that altered the business world, Enron led the set of white collar crimes committed out of pure gluttony (McLean Peter, 2003). A lot of people blamed Americas deregulated trading system as the major contributing aspect that permitted Enrons malfeasance to happen. However, an assessment of early years of deregulation was established that free enterprise was not as bad as its disbelievers had anticipated (McLean Peter, 2003). Enron in fact takes advantage of Americas free enterprise where industries are anticipated to aggravate into earning proceeds by giving clients the most excellent services or merchandise they need. Underneath unobstructed trade situation, industry players are projected to create their own business and financial tactics in a manner that will draw clients to support their goods and services (Dharan William 2004). However, Enron executives become gluttonous in Americas deregulated economy where business entities were manage to pay for tax cutbacks. Said cutbacks were proposed as incentives for businesses to give the maximum quality in their merchandise at viable costs.Show MoreRelatedAccounting Scandals And Enron Accounting Scandal1596 Words   |  7 Pagespaper I will be examining accounting scandals, specifically the Enron Accounting Scandal. First, I will be exploring the history of Enron. Then I will be going into further depth on what accounting issues Enron faced and then I will be explaining what a derivative is. Finally yet importantly, I will consider the different types of Accounting Fraud following a conclusion. Accounting Scandals are born due to collective greed and corporate arrogance. In the case of Enron there was a lot of euphoriaRead MoreEnron Accounting Scandal1096 Words   |  5 PagesEnron was originally a pipeline company in Houston, Texas in 1985. Enron became a co mpany that was able to profit by providing deliveries of gas to utility companies and businesses. As the deregulation of electric power rose, Enron diversified the business and entered into an energy broker, which traded electricity and other types of commodities. Enron employed several highly qualified PHDs in mathematics, physics, and economics. Enron continued to enter into contracts with customers and utilizedRead MoreEnron Accounting Scandal1706 Words   |  7 PagesThe Enron Accounting Scandal of 2001 There are many accounting scandals that have occurred throughout United States History. Many scandals occur even without outsiders knowing anything that had occurred. Companies try their best to keep many of the accounting scandals quiet. Everyday, there are political and business fraud happening, and most of it goes unnoticed. No company wants to admit that there was a problem or that people within the company are not trust worthy. However, when executivesRead MoreAccounting Scandals And The Enron Corporation1721 Words   |  7 PagesAccounting scandals have happened in numerous companies. In one major case, the firm filed for bankruptcy, and many of its workers lost their jobs, savings, and investments from stocks. This major epidemic happen at Enron, an energy firm stationed in Houston, Texas founded by Kenneth Lay in 1986 (Frontain). On December 2, 2001, the Enron Corporation, an apparently strong and booming business, fell to an all-time low by shocking the world when it filed for bankruptcy protection. Many people wereRead MoreAccounting Scandals. ENRON, WORLDCOM1894 Words   |  8 PagesENRON Enron shocked the world from being â€Å"America’s most innovative company† to America s biggest corporate bankruptcy at its time. At its peak, Enron was America s seventh largest corporation. Enron gave the illusion that it was a steady company with good revenue but that was not the case, a large part of Enron’s profits were made of paper. This was made possible by masterfully designed accounting and morally questionable acts by traders and executives. Deep debt and surfacing information aboutRead MoreAccounting Scandals Of Enron Company1070 Words   |  5 PagesBaasit Kazi Ms. Bogert College Accounting 1-1B 28 April, 2015 Accounting Scandals Reflection Enron was founded in July of 1985. Enron was an electricity and natural gas company which was a fortune 500 company and it was ranked the sixth largest energy company in the world. Enron’s stock went from a peak of $90.75 to $0.67. This was very detrimental to stockholders. Enron’s top executives sold their stock a long time before the stock price fell. A lot of lower level employees could not sell theirRead MoreEnron And The Collapse Of Enron1254 Words   |  6 Pagesone dollar. This happened to shareholders of Enron. The total debt amounted to over $ 16 billion, which was the largest corporate bankruptcy in American history. Shareholders lost 60 billion dollars within a few days, 4500 employees lost their jobs, and the employees lost billions in pension benefits. I had never heard the name of Enron nor Enron’s scandal until I watched a film, â€Å"Enron: The Smartest Guys in The Room,† but I realized the Enron scandal affected the whole of the business in the UnitedRead MoreEthics Standards And The Field Of Accounting950 Words   |  4 Pagesnecessity in the field of accounting. Businesses rely on accountants to accurately report their financial information and give sound advise and consultation in regards to their business. There are standards and rules set in place to ensure that ethics and information is reported accurately. Laws and repercussions are created place to deter unethical and illegal accounting practices, although it still occurs in the business world on many levels. The field of accounting has a code of ethics forRead MoreThe Enron Scandal And Its Impact On The Business World1320 Words   |  6 Pagescan often times become a second priority behind the gaining of profits and success as a company. This is the controversial issue that led to the Enron scandal and ultimately the fall of this company. Enron Corporation was an energy company, and in the peaks of their success, they were the top supplier of natural gas and electricity throughout America. Enron Corporation came about from a merger between Houston Natural Gas and InterNorth. Houston Natural Gas was a gas providing company formed in HoustonRead More Deception, Fraud, and the Collapse of Enron Essay1394 Words   |  6 Pagesand the Collapse of Enron Introduction From America’s 7th most valuable company in December 2000, to a company in ruins by early 2002, Enron has been involved in one of the most incredible reverses of fortune ever. With shares riding high on Wall Street at $84.87 on the 28th December 2000, and awards such as â€Å"America’s most innovative company† from Fortune Magazine 6 years running, and â€Å"Energy Company of the Year† from the Financial Times also in 2000, it looked as though Enron were promising to

Strategic Planning For Public Relations -Myassignmenthelp.Com

Question: Discuss About The Strategic Planning For Public Relations? Answer: Introduction UniLodge is an Australian company that provides students with holistic accommodation facilities. Currently, the company owns over 60 properties that are distributed around Australia and New Zealand making it a market leader. UniLodges unique selling points include the provision of quality, innovative, efficient and amazing student living experiences. Therefore, this crisis communication plan helping UniLodge to manage any potential crisis and to mitigate any severe consequences on the organization and students if such cases arises. The companys primary objective is to ensure that the students and other important stakeholders such as parents feel secure and have a peace of mind. The UniLodges Public Relations department has been tasked with managing all information in case of any crisis. Crisis Situation UniLodge PR department defines a possible crisis as (Wilcox, Ault, Agee, 2006): Any situations that may necessitate a speedy and well-coordinated action Any condition that may have significant impact on the operations and market reputation of the company. Objectives of this crisis communication plan Undeniably, every organization recognizes the inherent need to adequately prepare comprehensive responses in case of an emergency or crisis. Such responses must include various relevant policies that can effectively coordinate internal and external scrutiny and communications and seal any possible damage to an organization. Once UniLodge PR team have established that an emergency or a crisis exists, this crisis communication plan will be fully and strictly implemented. As such, the following are the objectives of this crisis communication plan: To prepare UniLodge workforce and management to effectively and quickly manage emergency communications To help UniLodge employees to adequately respond to a crisis in a cohesive manner full of professionalism To strategically help UniLodge to manage the distribution of critical and sensitive data and information to the public and media To identify main spokesperson(s) for UniLodge during crisis situations This crisis communication plan will help UniLodge to avail factual data and information that aim at repairing or sustaining the companys image during a crisis. The information released to the public during such times must depict the company as a reliable partner with stronger values. In general, a crisis communication plan is an important brand positioning strategy that can be used by UniLodge to create positive opportunities to market itself. Therefore, the primary purpose of this crisis communication plan is to provide a clear course of actions during crisis that will help UniLodge to reinforce its position as a market leader. Notably, the content of this crisis communication plan will be used by UniLodge staff and other stakeholders to administer and effectively evaluate all aspects of communication especially during crisis (Wilcox, Ault, Agee, 2006). Possible crisis situations The following are possible crisis that UniLodges personnel, customers and other relevant stakeholders could face. The analysis of these possible crisis scenarios aim at helping UniLodge to anticipate and adequately prepare to face such challenges (Grunig, 2013). There is a possibility of car breaks given that UniLodge residents have to park in the Casuarina shopping centre which is relatively unsafe There is a possibility of vandalism cases in Darwin particularly from kids who occasionally breaks into peoples cars to steal valuables The possibility of fire incidences is also a serious crisis that can significantly affect the operations of the company. This is because some of the property residents occasionally forgets and burn food when cooking resulting into smoke that sometimes triggers fire alarms Poor surveillance at the facilities is also a possible crisis that need a clear response plan. For example, given that there are no security guards who can adequately patrol the premises may result into a security crisis Crisis communication policies Employees should promptly report any crisis scenario to the General Manager immediately it is detected Only the official spokesperson(s) are allowed to release any information regarding the crisis to the media and public The PR department will direct and coordinate every response to the crisis Any comment by the staff on the ongoing crisis must be professional and transparent The staff are required to remain discreet and confidential when responding to the crisis situation UniLodge insist on opportune, practical, receptive and action-leaning responses UniLodge stresses on maintaining a positive relationship with the media and public during crisis to augment confidence in their services and products Action Plan and detailed crisis communication plan To ensure a quick, precise, thoughtful and accountable response to a crisis situation, UniLodge will ensure there is an effective coordination of communication processes (Sriramesh Vercic, 2003). Specifically, during an emergency situation, the Managing Director will serve as will serve as the official companys spokesperson and assisted by the PR Manager who will be the designated backup. The PR team and other UniLodge staff will refer any question from the public and media to the designated spokespersons. The following are the appropriate action plans during a crisis: The companys General Manager will determine whether there should be an official statement to immediately respond to the crisis The PR team will formulate relevant responses The PR team will share their thoughts with the crisis communication team and other key staff (including the manager) who will then strategically deliberate on how to manage the communication surrounding the crisis The manager will determine how the information should be disseminated The manager will discuss the statement and responses with the employees and any other relevant stakeholder before going public UniLodge management should then ensure that all the students and employees are safe Similarly, the following are the general important steps that UniLodge will follow to ensure an effective management of any crisis situation. Adequate internal preparations for a possible crisis Promptly notify the CEO and other relevant players Account for the safety of students and staff at the facility Institute a crisis communication team that will analytically review the situation and develop appropriate strategy Direct the crisis communication team to develop key messages that will be used to respond to all media and public inquiries Notify UniLodge staff on the existence of the crisis Alert the companys marketing department and board to ensure that there is promptness in responding to the crisis Distribute media releases through the identified channels Public and Media Relations UniLodge will assess its relationship with the media especially during moments of crisis. To ensure a positive relation with the media, UniLodge will ensure that they remain frank and courteous when responding to their questions (Curtis et al., 2010). The crisis management team members will be required to avail themselves for interviews or any other interaction with the media and public once sanctioned by the relevant managers. Therefore, before going public, UniLodge will specifically ensure that there is: A crisis communication lead person (General Manager) who will coordinate all the responses A spokesperson who will directly respond to questions from the media and public A comprehensive assessment of the crisis situation and establish relevant facts A holistic response to the crisis An effective plan that can be used to coordinate internal and external communications A competent PR team that can help the spokesperson to effectively manage the media, contact the companys partners and accurately record the crisis Similarly, when going public, UniLodge should ensure that: They reach out through phone calls to important internal audiences that may include all staff members They initiate an effective media and public outreach campaigns The companys website and all other social media sites are updated with relevant information concerning the crisis The companys voice mail is frequently updated to capture any critical information from the stakeholders The effectiveness the PR messages constantly evaluated during the crisis The companys key audiences are constantly updated with the progress on crisis management There is adequate distribution of post-crisis communications to the key audiences A PR crisis communication staff briefing note Prompt response to the arising issues during crisis situations is a fundamental component of this plan. UniLodge aim at developing a clear and consistent response to the situation (Botan Hazleton, 2010). While the designated spokesperson will be tasked with controlling the flow of information, UniLodge will issue a detailed staff briefing note that will sustain consistency in reporting and perceptions. An integral component to effective crisis communication is prompt response to diverse issues that are likely to jeopardise the operations of the company. The company should first develop a fast response to the crisis to ensure clarity and consistency in reporting (Dozier, Grunig Grunig, 2013). Correspondingly, the company should appoint a single spokesperson to avoid uncontrolled flow of information and sustain its consistency in reporting the crisis. The briefing note should be based on the following stages of crisis communication: The briefing note will detail how the staff should behave during a crisis based on the 5Cs of crisis communications. UniLodge will use the five Cs of communication crisis to avail pertinent attributes that the companys PR manager and employees must assume when facing the press and interviews. The first attribute is depiction of competency as this will help UniLodge to maintain public confidence. The second C stands for credibility and stresses on the inherent ability of the designated spokesperson to carefully rely information during crisis without any contradiction (Newsom, Turk, Kruckeberg, 2012). The spokespersons will not appear to be defending the company but rather should stick to explaining the organizations response strategies. The next C stands for commitment and entail directing the staff to set and maintain the right tone when addressing a crisis. This include an expression of a strong assurance that the company is doing everything possible to address the problem. The next C denotes caring and stresses on the significance of remaining compassionate and expressing genuine regret on behalf of UniLodge. The final C examines the companys capability of arriving at applicable solutions to the crisis. At this particular stage, UniLodge will issue various statements to the media and allow the employees to undertake interviews (Grunig, 2009). At this stage, the public and media are expected to develop diverse perceptions and elucidations about the crisis, and are more likely to start directing blames to some imagined figures or situations (Smith, 2013). As such, UniLodges PR team should ensure that the companys brand reputation is protected by issuing flawless statements about the crisis and effectively address the speculations surrounding the crisis. At this final stage, UniLodge will ensure a full restoration of their reputation that may have been damaged as a result of the crisis. This final stage is important because it will enable UniLodge to reinforce public trust and confidence (Veil, Buehner, Palenchar, 2011). The company will achieve this through ensuring that every outcome of internal investigations on the crisis are provided to the public and media. Important attachments that will accompany the crisis communication plan Students Employees External stakeholders include: MediaPrint and Electronic Families of Dwellers Families of Employees Donors Surrounding communities The spokesperson should: Demonstrate deep concern about the affected individuals Clearly explicate how UniLodge is remedying the crisis Be consistent and should never contradict the official position of the company Remain transparent, straightforward and provide detailed information on the crisis Never give a no comment response when addressing the media Never rely on speculations or speak off the record Be readily available to respond to inquiries from the media and public Issue written statements to the media The first alert will involve: Notifying the General Manager about the crisis Evaluating the condition and level of impact and informing relevant stakeholders Issuing official statement on the companys position The second step will involve: Gathering acknowledged specifics Informing the companys stakeholders about the crisis Verifying the nature and scope of the crisis Establishing the number of casualties Crafting various messages to be released to the media The third step will involve: Verifying and sustaining the flow of information Constantly updating relevant authorities on the progress Extensive consultations with other important stakeholders The fourth step will involve: Choosing a designated media spokesperson Designing and discussing media strategies The general manager approving press releases Reviewing various strategies that the company will use to deal with the media The firth step will involve: Proceeding with the media releases Informing the media of subsequent updates Making follow-ups on media questions The last step will involve: Monitoring media coverage Assessing and correcting possible inaccuracies Advising the media on any significant development Evaluating the general effectiveness of this crisis communication plan The threeimportant messagesthat will be communicated during this crisis will include (Coombs, 2014) The number of casualties The amount of property damaged The causes of the crisis The reprieve efforts The extent of impact Possible legal redresses The management of UniLodge will hold a crisis and the following will be some of the agenda (Ulmer et al., 2013): A comprehensive situation report on the crisis How the company first responded to the crisis Relations with the media during the crisis Short-term responses and communication processes Date for the next meeting Communication methods Worksheet Stakeholder Method of Communication Residing students Direct phone calls Employees Direct phone calls Media (Print/Electronic) Press releases Families of students Emails Families of Employees Emails Donors Emails Surrounding communities Flyers Prospective clients Press releases Evaluating the crisis communication plan Whether the company was successful in implementing the plan What processes needs special improvements What the company learnt from the crisis Conclusion In general, UniLodge should ensure improved openness to the public and media by releasing detailed information on the crisis and remaining as straightforward as possible. This will depict the organizations genuine tenacity towards deciphering the crisis and address any other arising concern. This sentiment is supported by Fearn-Banks (2016) who argued that an effective crisis communication should provide accurate and consistent information to the media and public to strengthen the respective companys image. This explains why UniLodge has placed more emphasis on its effective crisis communication among other public relations plans (Lando, 2014). Indeed, a crisis can cause irreparable damages to the reputation of a company is not mitigated properly and promptly. Remarkably, an instrumental element in crisis communication is ensuring consistency in responses to preserve the credibility and image of a company. This is what this UniLodge crisis communication plan aim at achieving both in the short and long-run. References Botan, C. H., Hazleton, V. (Eds.). (2010).Public relations theory II. Routledge. Coombs, W. T. 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